230 Provincial Avenue
Sherwood Park, Alberta
Just wanted to pass along our experience with Sherwood Dodge. We are from Cold Lake and found our sales representative Mark Maguire be extremely helpful and informative via e-mail/text. We were given assessments on our trades and true to his word we got the promised values. Your entire team were pleasant and efficient and in a few hours the deal was complete and we were on our way home in our beautiful new jeep. We will recommend this dealership to all our friends, family, and associates.
Caroline and Gordon Piche
Hello, I would like to tell you that I have just had the BEST car buying experience ever!!! I purchased a 2015 Jeep Cherokee, it is an awesome automobile and I love it. I also loved dealing with (RB) Richard Bigelow, Mike Tabler and Jason Hill. They all were very knowledgeable, professional, but a lot of fun too. I have dealt with different car dealerships over the years and always came out feeling like I had been totally ripped off, this is the first time I felt like I was not taken advantage of and it is a great feeling. Your dealership is also great, between the Bistro, TV area and hairdresser I will almost look forward to my oil changes.
I just wanted to thank you and the Jeep team and MAURICIO Roa in particular for a great service experience. Keep up the good work !! Cheers
We Bought our 2013 Dodge Dart From Sherwood Park Dodge Chrysler Jeep and our Salesman was Daylan VanHees.
Daylan was not only exceptional as a Salesman, he also took care of anybody else that we referred to him. He asked that we contact him any time that we were coming in for service and urged us to do our service bookings through him so that he could ensure that we were having the proper attention paid to any and all of our vehicle service needs. Our Daughter and a family friend both bought new vehicles through Daylan and were equally impressed with his demeanor. My wife and I will be buying another car and a truck in the not to distant future (our Son will be purchasing a new truck this spring as well) and it goes without saying that Daylan will be the Salesman that we use. We will also continue to refer others to Sherwood Dodge, with Daylan being the man to talk to when they arrive.
Roy & Karen Powell
I need to let you know what a great experience I had buying my truck from Brian Douglas. I had been shopping around for a few weeks at other dealerships in Edmonton. Didnt find anything and decided to try Sherwood Dodge where I met Bryan. We didn’t find anything I was interested in that first day. Brian called me back a couple times with some other trucks that had come in as did some of the other sales people I met at the Edmonton dealerships. Friday afternoon came along and my girlfriend and I were getting ready to go look at some more trucks. We were in Edmonton close to the Dodge dealership in that area. She asked if we were going to the dealership that was close by? I said “no, I didn’t like dealing with those guys. I liked dealing with Brian. Let’s go back to Sherwood park”.
She asked “I thought they didn’t have any trucks you liked?”.
I said “I know but I just liked dealing with Brian”.
So we drove out to Sherwood Dodge and bought a 2014 Ram from Brian and Farid that day.
I want you to know the only reason we went back to Sherwood Dodge that afternoon was because of my positive experience dealing with Brian.
Brian and Farid were both great to work with and I would absolutely buy another vehicle from them and would also recommend them to my friends.
Dear Sherwood Dodge,
I abhor buying vehicles from dealerships. The back and forth games playing, the incessant phone calls . . . the process has always seemed wearing before.
My wife and I were in the market for a new-to-us vehicle and had invested a lot of time online looking for the right SUV. On the Sherwood Dodge website we discovered a 2009 Ford Escape that had the right features, mileage and was in the right price range. A quick call put us in contact with Mark Reiman.
Right from the onset, Mark was the ultimate professional. The online information had pictures from a different vehicle, so Mark went out and took a large number of photographs of the Escape which he forwarded to us. As we were from out of town Mark contacted us and arranged a time to test drive the SUV. Although it was Mark’s day off, and he was dealing with a very important personal matter, he still took the time to come in, meet us and negotiate a fair price. Along the way he, and manager Curtis Nykyforuk, alleviated any and all of our concerns in regards to the Escape. All the minor details were covered, and we were able to drive our “new” vehicle home a few days later.
Sherwood, you should know that while your facilities are great and your selection second to none, it was the quality of your people that closed this deal.
As a basketball coach I always used to tell my players that “if you look after the little things, the big things will take care of themselves”. By this I meant for my players to focus on performing the skills right, executing the offence correctly by making the right reads and being in the right spots on the floor and by committing to defence. If they did these things right, the big things – the wins – would come naturally. Sherwood, you guys did all the little things right, and the win was in the sale.
Well done, and thank you for the ease of the purchase.
Allan & Caroline MacMillan
I just recently purchased a 2014 Dodge Ram from Sherwood Dodge, I have to say I was very impressed. The level of customer service I experienced from my salesperson Daylan, went above and beyond! Right down to providing jelly beans and balloons to my twins, while I met with finance. He is patient, easy to deal with, knowledgeable & ( trust me I had a lot of questions…..never phased him!) & most importantly he helped me find what I wanted in the price range I was looking for. With a no pressure approach!
The dealership as whole had a very positive and friendly professional atmosphere. Hopefully as I interact with the service department I am only as equally impressed at the level of customer commitment!
Great Work Sherwood Park Dodge! I have recommended family and friends looking to buy to head on in and ask for Daylan!
I just recently bought a used vehicle from you r dealership. I must say the it was the most easiest purchase of a vehicle I have ever made. Curtis the used car manager went way beyond my expectations. You should be very proud of his professionalism. I will definitely be a return client and will refer your dealership to my friends . Again my experience at your dealership was awesome. Thank you
I just wanted to give a huge thank you to Sherwood Park Dodge for your generous donation to our 2014 Silent Auction. With your help we were able to raise over 4,000 dollars for the 2051 19th Alberta Dragoons Army Cadet Corps. The funds will be helping pay for field training equipment and our new Bagpipe and Drum Band program that we started this year. So from all the kids, parents, and staff thank you very much for your support.
2051 19th Alberta Dragoons Army Cadet Corps Parents Committee
I just bought a 2014 ram 1500. Jesse Halladay was a great salesman and Jason Hill work some magic on my financing and got me in the truck I wanted at an amazing deal. I even got into a little fender bender in my trade in and Mike Redmond the sales manager took care of it before I even got my truck. ill be recommending everyone I know who is looking to buy a new vehicle about Sherwood dodge. thanks guys!!
I was in the market for a new one ton diesel for a work truck and decided to give your dealer a call to see what was all in stock which i might like instead of me making the trip into town. After speaking with Daylen Van Heese he told me to swing in and come check a couple truck out which id possibly like. The next day i came in. Daylen being a huge help and quite the good match maker, set me up in a 2013 Ram 3500 larmine. White with black leather! The exact truck which i was looking for and a significant amount cheaper then another dealer that i was dealing with. I did not expect to be driving the truck home only a couple hours after showing up haha Ill be sure to come visit him again when i will be looking for my next work truck and dealing with your team!
DEAR SCOTT,MY NAME IS TOM,I WATCHED ALL OF YOUR VIDEOS AND AM FEEL THAT YOU ARE VERY SINCERE AND ARE A MAN OF YOUR WORD.WE ARE LOOKING AT THE CHRYSLER 300 THAT YOU HAVE BEEN ADVERTISING ON T.V. I LOOK FORWARD IN MEETING YOU IN THE NEAR FUTURE! THANKS TOM
I recently bought a Dodge Journey from Sherwood Park Dodge. My salesman, Len Novak was very helpful and honest and I did not feel like I was being totally pressured. I appreciated his straight forward yet relaxed attitude. I had gone into the dealership around 2:00 p.m., left at about 5:00 and was back at 6:30 signing the papers because I was very confident that I was being given a very nice deal. The next afternoon I dropped of my trade-in and picked up my new car. It was that simple!
I want to say thank you to you, Len and the entire dealership for a great buying experience. Happy New Year to you all.
Thank you for your comments.
My wife and I just bought a new 2012 3500 dually from Sherwood Dodge. I wanted to let you know that the experience was the best we have ever had. No pressure, all questions answered, and lots of patients…..not something you find in the truck market today
Please extend our graditude to Brad MacDonald for a job well done, and let the Service Department know that the pressure is on them to match the high standard of Customer Satifaction set by the Sales Departments
Thank you Scott for contacting me, your apology was greatly appreciated.
Wow! I hardly know what to say. Your description of this as a “fiasco” is pretty accurate. I have no excuses – I am truly sorry we did such a lousy job. It comes down to us failing to communicate between departments and that is my responsibility. I will contact you directly to apologize and see if we can try to make amends. I know it doesn’t always look like it, but we really do appreciate your business. Thank you for your patience.
We have purchased our last two vehicles from Sherwood Park Dodge in 2009 and 2010 respectively. Upon purchasing our Dodge Ram 1500 in 2009, the salesperson ( who is no longer at your dealership) included in the purchase package annual paint and fabric protection at no charge. One year after our purchase, this protection package was booked and done through the service department.
This year however was a complete fiasco. Since this work is only done through the week and my husband needs his truck for work, I booked this appointment for the week when he was out of town. Upon booking the appointment through Larissa in the service department, I explained to her that this was included in the purchase of our vehicle. I further explained that the salesperson we purchased from was no longer at the dealership. No problem she said- I’ll get the PO from another salesperson. I requested that if there were any problems to contact me as I did not want to be surprised by any charges. I did not hear back from her, therefore I assumed all was well.
The day before my scheduled appointment I called back to ensure that a PO had been obtained. I was told that no PO had ever been obtained therefore it was customer owing. I was transfered to the Used Vehicle Sales Manager( Sean ) and left him a voicemail explaining the situation. I did not hear back from him and decided to call to inquire as I was relying not only on family to watch my young children but also my father to drive me to the dealership to drop of the truck. Reception told me no one else could help me so I should come in. It was there that I met Sean ( who was wonderful) and I explained the situation. He introduced me to Mitch ( new vehicle Sales Manager) who was equally wonderful. I handed the truck key to him and he said he would take care of everything. He promised the work would be completed by Wednesday night and I stated I would pick it up then.
Unfortunately, I was unable to pick it up Wednesday night after the protection package was supposed to be done. To be sure the vehicle was ready, I called the service department on Thursday and spoke to Lisa who not only did not know what I was talking about, was at times rude. She called the detail department who stated they were just finishing the paperwork on it. ( Keep in mind that I was a day late picking the truck up) everything was supposed to be done already. The work was done, I could pick it up.
I arrange for a ride there, and a babysitter for my kids ( it will be really quick I promised – just picking up the key and paperwork or so I thought). I go to the service department (as I had done the previous year for the same work) and the girl tells me she doesn’t have my paperwork nor my truck key. I tell her the detail department was just finishing up my paperwork, maybe it’s there. No, she says they don’t deal with paperwork. Nearly 30 minutes later, and walking all over the dealership to different people to find my stuff I leave fuming. That is my story and this is my point.
My time is valuable. I spent alot of time calling the service department, from booking the appointment to ensuring there was a PO so I wouldn’t get any surprises, to calling to make sure things were done and finally waiting while my key was finally tracked down. I had to come into the dealership to talk to management to obtain a PO which Larissa from service was supposed to do. What is really funny about this whole story is that when I found out that Larissa had not obtained a PO I was told that “customers don’t track down PO’s we do”. Really? I should not have to do anything other than book my appointment and show up. There was absolutely no communication between the detail department to service. At any point did I receive any kind of apology? No. Not even after my key was finally found? NO. Not even a sorry to keep you waiting. Why is there such a lack of communication and why did I have to go through all of this for something that was promised in the purchase agreement?Why was the process flawless last year and horrible this year? Kudos to Mitch and Sean. The Service department needs work.
To everyone at Sherwood Dodge,
Hi I recently bought a new Challenger from you and all I can say is “what an awesome experience”. Being that it was my first time ever buying a car, you can imagine the horror stories people told me about car dealerships. Anyway I was nervous at first but working with Archie, my sales person, who went out of his way to find me a new Challenger in my price range, quickly put me at ease, and I got a great deal too!! So thank you Scott, Archie and everyone else involved in getting me my dream car.
PS. I will see you guys soon for a oil change.
great web page !!!!
Let me just say that i’ve never had a better experience buying a car before. I’d be hard pressed to have it go this well again if I went elsewhere. Chris is the most honest and upfront salesman i’ve ever had the pleasure of meeting. Thats exactly what I need. Not some back and forth numbers game where the salesman leaves you in a room to wait while he “makes some calls and speaks to his manager”. I told Chris exactly what I was after and didn’t have to play any games. His approach is very personable and honest. Hides nothing and wastes no time. I would highly recommend Chris (and will) to anyone in the market to buy any vehicle (not just Dodge). I feel that Chris’ approach is exactly what any kind of car buyer needs.
Thanks Chris, for all your help and courtesy.
I just wanted to let you know what a great experience we had at your dealership. Brad McDonald is our sales consultant and I would recomend him to anyone interested in purchasing a new or used vehicle. We were treated with nothing but the greatest respect right from start to finish, not only by Brad but with any of the staff we talked to or dealt with. It took longer than most sales I’m sure but we were never made to feel like we should rush and make a choice that would not be in our best interest. I ended up with a new 2011 Jeep Grand Cherokee and could not be happier. I will send anyone looking for a new car or truck to Brad and your dealership. Thank you.
Thank you for taking the time to share your story.
Comments like yours are very helpful as it shows our message is getting out.
YES we do have to make a profit when we sell a car.
NO we are not prepared to say or do whatever it takes to get the sale.
You’re right about the “free” trips to Vegas by the way… : )
I would like to start by explaining the circumstances that brought me into your dealership. We purchased a 2010 Dodge 2500 Diesel from another local delearship…we thought we were getting great deal on that vehicle until we went in to sign the papers and they tried to tell us that the financing would not work unless we came up with another $2,000.00…we were already putting down $11,000.00….We were extremely surprised as we had been told “it was a done deal”….when it became obvious that we were not prepared to put more money down they all of a sudden found a way to “eat” the $2000.00….making it seem they had done us a huge favour, we signed the papers and went home happy. I looked at the papers more closely a few days later, after the next fiasco with this dealership which I will explain shortly, and discovered that after taking off the negative equity from our previous vehicle they had only dropped the price of the truck $500.00….I am bewildered as to exactly where this extra $2000 they wanted was supposed to have come off.
Once we were all happy with them again we mentioned casually an interest in a brand new Dodge Journey to replace my existing mini-van. I was told they could get me a great interest rate being a brand new vehicle. I told them I wanted fully loaded with only a couple of options I was willing to go without…I was shown the bottom, least loaded RT model that they had….I was told they could not lower the price at all as they could only do that on the remaining 2010 models and I was shown a bogus Dealer Invoice, I asked about any rebates/incentives and was told there weren’t any. They put a dealer plate on the vehicle and I drove it home with the intention to come in the next day and sign papers…at this point we had not signed anything or given any deposit…they were just that convinced they had my business. I went home that night and did some research and contacted other local dealerships via e-mail and discovered there was in fact a rebate of $2000.00 and every other dealership I contacted was prepared to drop their price between $1500 and $2000, and match the trade in value I was being quoted at the first dealership. So, we went in “to sign” and I questioned him about the $2000.00 rebate…he lied to my face and told me again that there was no rebate and that he absolutely could not lower the price…I also pointed out to him that the vehicle he was trying to sell me did not have all of the options I had told him I wanted…He argued that it did and pulled the complete option list to discover I was right…We told him we needed to think about it and maybe contact other dealers to confirm that there was in fact no rebate.
And that is where your dealership comes in. We were immediately greeted at the door by Chris, told him our story and he immediately confirmed there was a rebate, negotiated a great price for us and gave us great deal on our trade. He was honest with us through the entire transaction which is the most important thing for me. I know you need to make money too…just don’t lie to me. Chris got me into a fully loaded Journey, with way more options than the previous one I had looked at and at the end of the day, after the negative equity on my trade, I drove away in a nicer vehicle for less money than the first dealership. Chris is an amazing car sales man and the only one I have ever dealt with that I will return to and I will refer all of my family and friends too, without hesitation.
After we were done with Chris we were introduced to Adam Lakusta. The previous delearship had already gotten the ball rolling on our financing so Adam came into the game mid way through and he finished the deal for us quickly and efficiently, and remained in touch with us the whole time. Never did any of my e-mails to Adam (or Chris) go without a quick response. I did not have to e-mail 5 times and phone 10 times just to get to speak to someone, as I had experienced in previous dealerships.
I am confident that I got the best deal I could possibly have gotten on my new Dodge Journey and even if I could have saved $500 somewhere else with some “gimick” at another dealership, your staff are golden and dealing with your dealership is a wonderful experience.
I would like to commend your dealership for being the first dealership I have ever walked into where I did not feel I was being screwed over or ripped off.
I look forward to dealing with your dealership for many years to come, we will also be using your dealership for all of our service needs in the future, I only wish we had bought our truck from you as well!
A car dealership and staff with integrity…what a great “gimick”…much better than a “free” trip to Vegas that is built into the price of my car!
Thank you Martin. Great to hear from you. I appreciate your business and I know Ron and Jaylynn do too. I will pass your message along to them.
Hi Scott, We recently bought a 2011 Dodge Ram from Sherwood Park Dodge. We have dealt with a few dealerships for our past vehicles and by far have had the BEST experience ever from our FANTASTIC salesman Ron Blonar. We felt that he went beyond his job to help us, he stayed super late to hand deliver our new truck to us and watch us drive away. He really listened to what we wanted and worked very hard to get it. Also Jaylynn was AMAZING, she was fast and we found that the communication was excellent. These are two great stars you have working with you at Sherwood Park Dodge. We have never had a better experience, we will be back and we will brings friends.
Thank for Ron and Jaylynn for all you did for us.
Thank you for your kind words Gwenda and Dan.
I will be sure to pass along your note to the guys.
In addition to what my wife said(Gwenda Prouty) we would also like to say that Chris is a hard worker and worked hard for us. He listens to his buyers and get’s them what they are wanting. He is not pushy which no one likes he gave us time to talk between one another when needed. We would also like to thank Clint and Adam for all their hard work they did for us as well. Best customer service ever in any dealership we have ever seen. Everyone their made us feel like family please keep up the good work!!! Your dealership is by far the best and the word is spreading!!!
Thank you all so very much we so can’t wait to pick up our New Vehicle(Dodge Journey)
I would like to take this opportunity to Thank Sherwood Park Dodge Chrysler Jeep for the recent purchase of our Dodge Journey. The service my husband and I received was EXCELLENT!!! I would like to thank Chris our salesman he was absolutely wonderful. He treated us like family, friends from the moment we walked into the dealer ship!! We will recommend this dealership to everyone!!!
Thank you again Chris for a Job well done!!!
Dan & Gwenda Prouty =)
I would like to take the opportunity to thank Sherwood Park Dodge for the recent purchase of our 2010 Grand Caravan, the service was excellent. I would like to thank Mark Riemann our salesman, he was great and treated us like family. I would recommend this dealership to everyone, the results were outstanding.
Thanks again for a job well done.
Last week I was surfing the internet for a used vehicle for my son; his first big car purchase which was a big commitment for anyone starting out.
I would like to extend my sincerest appreciation to Shane Johnson, your finance department (Jason Hill) and internet services which were provided. The vehicle purchased was a 2007 Dodge Nitro, that was recommended by Shane after I had inquired about a Dodge Liberty.
Dealing with several dealerships over the years, having owned over 10+ new vehicles, I have found Shane to be the most down to earth, straight shooting salesman I have dealt with. It was immediately apparent he knows how to relate to each customer on their level, has an indepth knowledge of the car market and displayed a surprisingly pleasant demenour in not putting sales pressure on the buyer, leaving my son and myself confident in his ultimate decision.
I could go on about the layout of the vehicle displayed on the internet and convenience of shpping or about your finance department but the purchase says most of that for us.
Shane Johnson takes great pride and loyalty in what he does and shows commitment to his customers. He is to be commended on a job well done!
If my son is happy, that in turn makes me happy!! Bravo Zulu (Maddog)…Thx again.
Just wanted to praise a car sales person at the Sherwood Park Dodge Dealership. I went in there looking for a vehicle, uncertain of what I truly wanted. I dealt with Collette Staples, and believe me, both my husband and myself have dealt with a lot of car salesmen recently…she was like a “breath of fresh air”. She is a very warm, caring and genuine individual, which made all the difference for me. There was no false pretense about her whatsoever. Collette’s knowledge base on various vehicles was excellent, and I loved the fact that if she didn’t know, she was truthful in stating so, and investigated to find the answer. Being in the sales industry myself, there is nothing worse than having someone attempt to “bulltweet” their way through a sale. I can truly say that she has been by far the best car sales person I have ever dealt with. I will certainly refer any of my friends to her.
Leave a Comment