Contact Scott

Hi Scott:

Just wanted to praise a car sales person at the Sherwood Park Dodge Dealership. I went in there looking for a vehicle, uncertain of what I truly wanted. I dealt with Collette Staples, and believe me, both my husband and myself have dealt with a lot of car salesmen recently…she was like a “breath of fresh air”. She is a very warm, caring and genuine individual, which made all the difference for me. There was no false pretense about her whatsoever. Collette’s knowledge base on various vehicles was excellent, and I loved the fact that if she didn’t know, she was truthful in stating so, and investigated to find the answer. Being in the sales industry myself, there is nothing worse than having someone attempt to “bulltweet” their way through a sale. I can truly say that she has been by far the best car sales person I have ever dealt with. I will certainly refer any of my friends to her.

Regards,

Teresa S

Dear Scott;

I would like to take the opportunity to thank Sherwood Park Dodge for the recent purchase of our 2010 Grand Caravan, the service was excellent. I would like to thank Mark Riemann our salesman, he was great and treated us like family. I would recommend this dealership to everyone, the results were outstanding.

Thanks again for a job well done.

Sincerly;

Maxine laughy

In addition to what my wife said(Gwenda Prouty) we would also like to say that Chris is a hard worker and worked hard for us. He listens to his buyers and get’s them what they are wanting. He is not pushy which no one likes he gave us time to talk between one another when needed. We would also like to thank Clint and Adam for all their hard work they did for us as well. Best customer service ever in any dealership we have ever seen. Everyone their made us feel like family please keep up the good work!!! Your dealership is by far the best and the word is spreading!!!

Thank you all so very much we so can’t wait to pick up our New Vehicle(Dodge Journey)

Hi Scott, We recently bought a 2011 Dodge Ram from Sherwood Park Dodge. We have dealt with a few dealerships for our past vehicles and by far have had the BEST experience ever from our FANTASTIC salesman Ron Blonar. We felt that he went beyond his job to help us, he stayed super late to hand deliver our new truck to us and watch us drive away. He really listened to what we wanted and worked very hard to get it. Also Jaylynn was AMAZING, she was fast and we found that the communication was excellent. These are two great stars you have working with you at Sherwood Park Dodge. We have never had a better experience, we will be back and we will brings friends.

Thank for Ron and Jaylynn for all you did for us.

I would like to start by explaining the circumstances that brought me into your dealership. We purchased a 2010 Dodge 2500 Diesel from another local delearship…we thought we were getting great deal on that vehicle until we went in to sign the papers and they tried to tell us that the financing would not work unless we came up with another $2,000.00…we were already putting down $11,000.00….We were extremely surprised as we had been told “it was a done deal”….when it became obvious that we were not prepared to put more money down they all of a sudden found a way to “eat” the $2000.00….making it seem they had done us a huge favour, we signed the papers and went home happy. I looked at the papers more closely a few days later, after the next fiasco with this dealership which I will explain shortly, and discovered that after taking off the negative equity from our previous vehicle they had only dropped the price of the truck $500.00….I am bewildered as to exactly where this extra $2000 they wanted was supposed to have come off.

Once we were all happy with them again we mentioned casually an interest in a brand new Dodge Journey to replace my existing mini-van. I was told they could get me a great interest rate being a brand new vehicle. I told them I wanted fully loaded with only a couple of options I was willing to go without…I was shown the bottom, least loaded RT model that they had….I was told they could not lower the price at all as they could only do that on the remaining 2010 models and I was shown a bogus Dealer Invoice, I asked about any rebates/incentives and was told there weren’t any. They put a dealer plate on the vehicle and I drove it home with the intention to come in the next day and sign papers…at this point we had not signed anything or given any deposit…they were just that convinced they had my business. I went home that night and did some research and contacted other local dealerships via e-mail and discovered there was in fact a rebate of $2000.00 and every other dealership I contacted was prepared to drop their price between $1500 and $2000, and match the trade in value I was being quoted at the first dealership. So, we went in “to sign” and I questioned him about the $2000.00 rebate…he lied to my face and told me again that there was no rebate and that he absolutely could not lower the price…I also pointed out to him that the vehicle he was trying to sell me did not have all of the options I had told him I wanted…He argued that it did and pulled the complete option list to discover I was right…We told him we needed to think about it and maybe contact other dealers to confirm that there was in fact no rebate.

And that is where your dealership comes in. We were immediately greeted at the door by Chris, told him our story and he immediately confirmed there was a rebate, negotiated a great price for us and gave us great deal on our trade. He was honest with us through the entire transaction which is the most important thing for me. I know you need to make money too…just don’t lie to me. Chris got me into a fully loaded Journey, with way more options than the previous one I had looked at and at the end of the day, after the negative equity on my trade, I drove away in a nicer vehicle for less money than the first dealership. Chris is an amazing car sales man and the only one I have ever dealt with that I will return to and I will refer all of my family and friends too, without hesitation.

After we were done with Chris we were introduced to Adam Lakusta. The previous delearship had already gotten the ball rolling on our financing so Adam came into the game mid way through and he finished the deal for us quickly and efficiently, and remained in touch with us the whole time. Never did any of my e-mails to Adam (or Chris) go without a quick response. I did not have to e-mail 5 times and phone 10 times just to get to speak to someone, as I had experienced in previous dealerships.

I am confident that I got the best deal I could possibly have gotten on my new Dodge Journey and even if I could have saved $500 somewhere else with some “gimick” at another dealership, your staff are golden and dealing with your dealership is a wonderful experience.

I would like to commend your dealership for being the first dealership I have ever walked into where I did not feel I was being screwed over or ripped off.

I look forward to dealing with your dealership for many years to come, we will also be using your dealership for all of our service needs in the future, I only wish we had bought our truck from you as well!

A car dealership and staff with integrity…what a great “gimick”…much better than a “free” trip to Vegas that is built into the price of my car!

I just wanted to let you know what a great experience we had at your dealership. Brad McDonald is our sales consultant and I would recomend him to anyone interested in purchasing a new or used vehicle. We were treated with nothing but the greatest respect right from start to finish, not only by Brad but with any of the staff we talked to or dealt with. It took longer than most sales I’m sure but we were never made to feel like we should rush and make a choice that would not be in our best interest. I ended up with a new 2011 Jeep Grand Cherokee and could not be happier. I will send anyone looking for a new car or truck to Brad and your dealership. Thank you.

great web page !!!!

Hi Scott
We have purchased our last two vehicles from Sherwood Park Dodge in 2009 and 2010 respectively. Upon purchasing our Dodge Ram 1500 in 2009, the salesperson ( who is no longer at your dealership) included in the purchase package annual paint and fabric protection at no charge. One year after our purchase, this protection package was booked and done through the service department.
This year however was a complete fiasco. Since this work is only done through the week and my husband needs his truck for work, I booked this appointment for the week when he was out of town. Upon booking the appointment through Larissa in the service department, I explained to her that this was included in the purchase of our vehicle. I further explained that the salesperson we purchased from was no longer at the dealership. No problem she said- I’ll get the PO from another salesperson. I requested that if there were any problems to contact me as I did not want to be surprised by any charges. I did not hear back from her, therefore I assumed all was well.
The day before my scheduled appointment I called back to ensure that a PO had been obtained. I was told that no PO had ever been obtained therefore it was customer owing. I was transfered to the Used Vehicle Sales Manager( Sean ) and left him a voicemail explaining the situation. I did not hear back from him and decided to call to inquire as I was relying not only on family to watch my young children but also my father to drive me to the dealership to drop of the truck. Reception told me no one else could help me so I should come in. It was there that I met Sean ( who was wonderful) and I explained the situation. He introduced me to Mitch ( new vehicle Sales Manager) who was equally wonderful. I handed the truck key to him and he said he would take care of everything. He promised the work would be completed by Wednesday night and I stated I would pick it up then.
Unfortunately, I was unable to pick it up Wednesday night after the protection package was supposed to be done. To be sure the vehicle was ready, I called the service department on Thursday and spoke to Lisa who not only did not know what I was talking about, was at times rude. She called the detail department who stated they were just finishing the paperwork on it. ( Keep in mind that I was a day late picking the truck up) everything was supposed to be done already. The work was done, I could pick it up.
I arrange for a ride there, and a babysitter for my kids ( it will be really quick I promised – just picking up the key and paperwork or so I thought). I go to the service department (as I had done the previous year for the same work) and the girl tells me she doesn’t have my paperwork nor my truck key. I tell her the detail department was just finishing up my paperwork, maybe it’s there. No, she says they don’t deal with paperwork. Nearly 30 minutes later, and walking all over the dealership to different people to find my stuff I leave fuming. That is my story and this is my point.
My time is valuable. I spent alot of time calling the service department, from booking the appointment to ensuring there was a PO so I wouldn’t get any surprises, to calling to make sure things were done and finally waiting while my key was finally tracked down. I had to come into the dealership to talk to management to obtain a PO which Larissa from service was supposed to do. What is really funny about this whole story is that when I found out that Larissa had not obtained a PO I was told that “customers don’t track down PO’s we do”. Really? I should not have to do anything other than book my appointment and show up. There was absolutely no communication between the detail department to service. At any point did I receive any kind of apology? No. Not even after my key was finally found? NO. Not even a sorry to keep you waiting. Why is there such a lack of communication and why did I have to go through all of this for something that was promised in the purchase agreement?Why was the process flawless last year and horrible this year? Kudos to Mitch and Sean. The Service department needs work.

Thank you Scott for contacting me, your apology was greatly appreciated.
Sincerely;
Jennifer